Front Desk Officer for Dental Center (Dokki/New Cairo) Branches. Morning/ Night shift
Al Fawzy Dental Clinic is Hiring! ???? We are looking for Front Desk Officers – Male & Female to join our team at: ???? New Cairo – Agora Mall Branch ???? Agouza – Dokki Branch Available Shifts Agora Mall – New Cairo Morning Shift: 12:00 PM – 7:00 PM
Night Shift: 4:00 PM – 11:00 PM Male candidates are required for the night shift.
Agouza – Dokki Night Shift: 3:00 PM – 10:00 PM
Days Off: Friday Age: 25–35 years Job Benefits Quarterly bonuses and incentives based on overall performance and income
Paid social insurance
Paid overtime for hours worked beyond the scheduled shift
Key Responsibilities
- Patient Reception & Experience
Welcome and greet patients in a warm, professional, and friendly manner.
Ensure a smooth and positive patient experience from arrival to departure.
- Appointment Management
Schedule, confirm, and reschedule patient appointments.
Maintain an organized and accurate appointment schedule.
Coordinate appointment availability with doctors and the clinical team.
- Patient Intake & Documentation
Register new patients and collect the required information.
Assist patients in completing forms and required documentation.
Explain relevant clinic policies and procedures when needed.
- Billing & Payments
Process patient payments accurately and professionally.
Handle billing-related administrative tasks and maintain accurate records.
- Phone & Communication Management
Answer incoming calls professionally and direct them to the appropriate team member.
Take and relay messages accurately.
Respond to patient inquiries and provide the necessary information.
- Patient Follow-Up
Follow up with patients regarding appointments, reminders, and required next steps.
Communicate with patients regarding their visits and coordinate with the clinical team when necessary.
Collect patient feedback and escalate concerns appropriately.
- Administrative Support
Perform general administrative duties, including data entry, filing, and maintaining patient records.
Assist with maintaining an organized and efficient front-desk environment.
- Team Collaboration
Work closely with doctors, dental assistants, treatment coordinators, and management to ensure smooth daily operations.
Communicate patient needs and scheduling updates effectively with the team.
- Multitasking & Problem Solving
Manage multiple front-desk responsibilities simultaneously while maintaining accuracy and professionalism.
Handle patient concerns appropriately and escalate issues to management when required.
- Professionalism
Maintain a professional appearance, attitude, and communication style at all times.
Represent Al Fawzy Dental Clinic and its standards of patient care professionally.
Job Requirements Age: 25–35 years
Education: Bachelor’s degree is preferred.
Experience: Previous experience in a dental clinic, medical facility, hospital, healthcare, or customer service environment is preferred.
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with patients, doctors, and team members.
Customer Service: Strong patient-service skills with a friendly, professional, and empathetic approach. Ability to handle inquiries, concerns, and complaints appropriately.
Organizational Skills: Strong organizational and time-management skills, with the ability to efficiently manage appointments, schedules, patient records, and front-desk activities.
Computer Skills: Good computer proficiency and the ability to work with appointment scheduling, billing, CRM, and dental practice management systems.
Phone Etiquette: Professional and confident telephone communication skills, including answering inquiries, scheduling appointments, confirming bookings, and taking messages.
Appointment Management: Ability to accurately schedule, confirm, reschedule, and manage patient appointments while maintaining an efficient clinic schedule.
Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining accuracy, efficiency, and a high level of patient service.
Teamwork: Ability to collaborate effectively with doctors, dental assistants, treatment coordinators, and administrative staff to ensure smooth clinic operations.
Attention to Detail: Strong attention to detail when handling patient information, appointments, payments, documentation, and administrative tasks.
Professionalism: Professional appearance, positive attitude, and professional demeanor at all times.
Problem-Solving: Ability to handle routine patient concerns professionally and escalate issues to the appropriate manager when necessary.
Flexibility: Ability to work according t