CRM Manager

 CRM roll-out

• Plan and Roll out CRM Case Management, CRM Pro and CRM Retail in the country involving all relevant stakeholders
• Ensure all required functional users are trained and have the roles assigned as agreed with the country & BU stakeholders
• Work closely with the BU Commercial Operations manager in conducting the UAT and managing the Go...
• Bachelor degree – preferably in Business Management, or similar with 6-8 years of experience in managing BPOs, Process Management and Master Data
• Strong understanding of Business Process Management, Project Management and Sales Application change management
• Work experience across multiple countries with cross-cultural exposure will be an advantage.
• Superior Microsoft Office skills (PowerPoint, Word and Excel) and strong...