Front Desk Officer

Responsibilities:

Reception & Customer Service:

Welcome and assist visitors, clients, and guests in a courteous and professional manner.

Respond to inquiries and provide accurate information about the company's services and policies.

Ensure a positive customer experience by addressing concerns promptly and escalating issues when necessary.

Telephone & Communication Management:

Answer, screen, and direct incoming calls to the appropriate departments or personnel.

Take and relay messages accurately and promptly.

Respond to emails, messages, and other communication channels as required.

Appointment & Scheduling Coordination:

Schedule, confirm, and manage appointments and meetings.

Maintain appointment calendars and notify relevant personnel of any changes.

Coordinate meeting room bookings and visitor arrangements.

Administrative Support:

Maintain and update customer records, visitor logs, and office documents.

Assist with filing, data entry, and document preparation.

Handle incoming and outgoing correspondence, mail, and deliveries.

Office Operations:

Monitor front desk supplies and request replenishment when necessary.

Ensure the reception area is clean, organized, and presentable at all times.

Support other departments with administrative tasks as assigned.

Record Keeping & Reporting:

Maintain accurate records of visitors, calls, and appointments.

Prepare routine reports and provide updates to management when required.

Ensure confidentiality and proper handling of sensitive information.

Compliance & Professional Standards:

Adhere to company policies, procedures, and customer service standards.

Maintain a professional appearance and demeanor.

Ensure compliance with health, safety, and security procedures.

Requirements:

Minimum of OND, HND, or Bachelor's Degree in Business Administration, Mass Communication, or a related field.

Proven experience in a receptionist, front desk, customer service, or administrative role.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Professional appearance and customer-focused attitude.

Ability to work under pressure and manage multiple priorities effectively.

Benefits:

HMO One day off for your birthday One complimentary hair service monthly  Commission on products