Product Operation Support Internship

About the Role This role will support the Product and Operations teams in handling day-to-day product-related operational activities, including issue tracking, billing adjustments, asset registration, document checking, and user or operational complaints. The goal of this role is to ensure day-to-day product operations run smoothly while allowing Product Managers to focus more on product development, improvement, and strategic initiatives. This is a great opportunity for someone who wants to learn how digital products operate in a real business environment and gain hands-on experience working with Product, Operations, Engineering, Finance, and other teams. Key Responsibilities

• Handle and track day-to-day product and operational issues raised by users, Operations, and internal teams.
• Support the investigation and resolution of customer and operational complaints, including coordinating with relevant teams when escalation is required.
• Process and coordinate operational requests based on established procedures.
• Support asset registration and operational data management, ensuring vehicle and customer information is accurate and complete.
• Assist in checking and validating underwriting and customer documents according to predefined requirements and checklists.
• Monitor operational issues and follow up with relevant teams until resolution.
• Maintain accurate records of complaints, adjustments, document checks, and other operational activities.
• Identify recurring issues or operational patterns and escalate them to the Product Manager for further product improvement.
• Support Product Managers in collecting operational feedback and identifying opportunities to improve product processes and user experience.
• Assist with UAT, data checking, product testing, and other product operational activities when required.
• Prepare simple reports or summaries of operational issues and their status.
• Support other Product and Operations initiatives as needed.

Requirements

• Final-year student or fresh graduate from any relevant field such as Business, Management, Information Systems, Engineering, or related disciplines.
• Detail-oriented and comfortable working with repetitive but important operational tasks.
• Strong organizational and time-management skills.
• Good communication and follow-up skills.
• Comfortable working with spreadsheets, Google Sheets, or similar tools.
• Proactive and willing to take ownership of assigned tasks.
• Able to work independently with clear processes and guidelines.
• Willing to learn about product management and business operations.
• Good English communication skills are a plus.

What You Will Learn During the internship, you will gain hands-on experience in:

• Product operations and digital product management
• Customer and operational issue management
• Product and business processes
• Data and document validation
• User experience and operational feedback
• Cross-functional collaboration with Product, Engineering, Operations, Finance, and other teams
• How operational problems can be translated into product improvements

What Success Looks Like Within the internship period, you are expected to:

• Handle assigned operational requests accurately and within the expected timeline.
• Maintain accurate records and tracking of product-related operational issues.
• Reduce the day-to-day operational workload handled directly by Product Managers.
• Identify recurring issues and proactively highlight them to the Product team.
• Help create a clearer feedback loop between day-to-day operations and product improvement.

Skills: Agile Methodologies, E-Commerce Products, Product Design, Product Analysis, Google Analytics, Trello, Big Data Products, PMP, Advertising Products, Audio Products