Helpdesk Technician - (M/F)

AIS :

Since 1985, AIS is an ESN focused on people. We capitalize on the talent of our employees to support our clients in their projects.

Our activities:

• Skills Hub: outsourcing activity at our clients across all our professions
• Infrastructure Hub: integration projects, MCO missions, and support
• Applications Hub: web application development projects and TMA

Our key figures:

• 250 employees
• 15 technical managers
• 5 agencies: Nantes, Angers, Rennes, Niort, and Toulouse!
• 2 annual certifications: Happy At Work & Tech At Work

CHOOSING AIS MEANS:

• Working in a company where 83.6% of employees are satisfied with the quality of human relations.
• Ensuring your skill development through our training and certification paths.
• Enjoying convivial events throughout the year!
• Top-notch follow-up! A Technical Manager/HR duo accompanies you on a daily basis!

The position:

MISSIONS:

Integrated into the teams of one of our major accounts, your missions will be as follows:

• Receive requests from internal users by telephone or via a ticket creation portal
• Level 1 support diagnosis
• Handle level 1 incidents and requests
• Application installation
• User rights management
• Apply procedures or troubleshoot incidents reported by users or by supervision
• Escalate tickets to different support levels following a framework
• Send communications following a procedure
• Document information collected in a knowledge base
• Follow-up on major tickets

Technical environment:

• English reading, speaking, and writing mandatory
• Active Directory
• Good knowledge of networking and VPN
• Interest in security
• Google environment
• Windows and the workstation in general

Profile sought:

YOU:

• You have had significant experience as a Helpdesk Technician and you enjoyed it very much. You wish to join an ESN to work for major accounts.

This advertisement is open to people with disabilities.