medical receptionist

Airport Physio & Rehab is looking for a *reliable, organized, energetic, and customer-focused Medical Receptionist* to join our multidisciplinary healthcare team.

This position is ideal for someone who enjoys working in a fast-paced environment, communicating with patients, staying organized, and taking ownership of administrative, billing, and front-desk responsibilities.

Key Responsibilities Patient Reception & Bookings

• Greet patients warmly and provide excellent customer service.
• Answer incoming phone calls, emails, and patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Manage practitioner schedules and optimize appointment availability.
• Follow up with previous and inactive patients to encourage re-booking when appropriate.
• Assist patients with questions regarding clinic services, appointments, and policies.

Billing & Payment Collection

• Process patient payments and outstanding balances.
• Accurately apply payments and maintain billing records.
• Follow up on outstanding patient balances and unpaid invoices.
• Assist with insurance billing and electronic claims.
• Review rejected, pending, or incomplete insurance claims and assist with follow-up.
• Maintain accurate financial documentation and identify billing discrepancies.
• Work with multiple insurance and billing platforms.

Insurance Verification

• Verify patient insurance and extended health benefit information.
• Confirm coverage, eligibility, and available benefits where applicable.
• Communicate benefit information clearly to patients.
• Assist patients in understanding their coverage and treatment options.
• Maintain accurate insurance documentation in patient files.

Reporting & Administrative Duties

• Compile daily, weekly, and monthly clinic reports.
• Track appointments, payments, outstanding balances, billing deficiencies, and other clinic metrics.
• Assist with month-end administrative and accounting preparation.
• Maintain accurate patient records and documentation.
• Identify missing documentation or administrative deficiencies and ensure they are followed up.
• Assist management with tracking clinic performance and operational goals.

Patient Sales & Clinic Growth

• Educate patients about services offered at the clinic, including physiotherapy, massage therapy, chiropractic care, acupuncture, osteopathy, psychotherapy, orthotics, compression stockings, and other services.
• Identify opportunities to recommend appropriate clinic services based on patient needs.
• Promote packages, products, appointments, and available practitioner openings.
• Follow up with leads and previous patients.
• Help maximize practitioner schedules and reduce appointment gaps.
• Communicate promotions and clinic programs to patients professionally and appropriately.
• Contribute to patient retention and overall clinic growth.

What We're Looking For

• Previous experience in a medical clinic, physiotherapy clinic, chiropractic clinic, dental office, or other healthcare setting is an asset.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Comfortable handling payments, billing, and financial information.
• Comfortable speaking with patients about services and booking appointments.
• Strong computer skills and ability to learn new software quickly.
• Experience with *Jane App, TELUS eClaims, Sun Life, Blue Cross, ClaimSecure, Provider Connect, or other insurance platforms* is an asset.
• Ability to multitask and prioritize in a fast-paced clinic environment.
• Professional, positive, and dependable attitude.
• Comfortable making outbound calls and following up with patients.
• Strong problem-solving skills.
• Sales or customer-service experience is an asset.

The Ideal Candidate

The ideal candidate is someone who is *more than just a receptionist*. We are looking for someone who can take ownership of the front desk, keep billing organized, collect payments, communicate confidently wi