Application Support Engineer (m/f/d) – Dynamics 365 (IT System Administrator)

Your responsibilities

• Ensuring the stable operation of our Dynamics 365-based application landscape
• Analysis and rectification of technical malfunctions as well as support for our internal users
• Execution of deployments and support for the continuous further development of the platform
• Taking over user and rights management within the Dynamics 365 environment
• Ensuring smooth business processes within Dynamics 365
• Close cooperation with internal departments, developers, and external service providers

Your qualifications

• Completed degree in computer science, IT training, or a comparable qualification or practical experience in the IT environment (also suitable for career changers with appropriate experience)
• Several years of experience in the administration of Microsoft Dynamics 365 CRM, especially in the Sales and Customer Service modules
• Sound experience in incident management, monitoring, and operational support
• Knowledge of common programming languages and technologies in the CRM environment, e.g., JavaScript, .NET, C#, or PowerShell, is desirable
• Experience in dealing with Microsoft Azure technologies, for example, Active Directory, is an advantage
• Strong analytical and conceptual skills, a quick grasp of new concepts, as well as a structured and goal-oriented way of working
• Practical experience with DevOps approaches and agile methods is mandatory
• Very good written and spoken English skills

Classification in the AirPlus organizational model (Cube): This position is assigned to the basic profile Application Supporter and Operator (Job family: IT/ Orientation level: Executing/ Impact level: Considerable).

Home office: Extent: By arrangement