Customer satisfaction manager / responsable relation client (aéronautique) (f/h) (H/F)
Machine translation — original language: French.Show original
Randstad professional, leader in France in specialized temporary staffing and permanent recruitment for executives and supervisors. The consultants of the Aéronautique Department offer you career opportunities. We are looking on behalf of our client Airbus Helicopters, an aeronautical manufacturer, for a Customer Satisfaction Manager / Responsable Relation Client (Aéronautique) (F/H) - Operational English spoken or fluent. As part of this 6-month mission (which will be renewed up to 18 months), based in Marignane, the Customer Satisfaction Manager is the guarantor of the daily customer relationship. A true pivot, your role is twofold: protect our customers and protect the image and interests of AIRBUS.
Your main missions:
- Weekly team meeting (Weekly from 09:00 to 09:30).
- Daily processing and monitoring of flows (e-mails, internal platforms).
- Management of "irritants": Taking charge of and resolving negative or blocking points reported by customers.
- Steering continuous improvement: Management of "hot" feedback (operational reactivity) and "cold" feedback (more strategic analysis to build long-term action plans).
- Team spirit: Collaborating closely with other team members to ensure optimal continuity of service.