Director, Enterprise IT

About the company

Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone. Your Next Destination Location: Remote, anywhere in Spain or the UK. Contract: Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain) UK: Full-time, permanent Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74 Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async. Curious what it's actually like to work at Airalo? We've put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most: Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom

Why People Join Us 🇪🇸 Why people join us in Spain We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first. Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact. For many of our teammates in Spain, it's the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.

🇬🇧 Why people join us in the UK We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers. Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one. As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane.

Before You Hit Apply By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

Your tasks

• Lead the IT Operations team and its lead: set priorities and service levels, with a clear split between run and build work
• Own service desk performance, request and incident handling, and team member satisfaction
• Own endpoint and device management, including OS and software update policy, balancing compliance against minimal disruption to people’s work
• Own identity, SSO, access provisioning and offboarding as a single, auditable control point, and automate joiner, mover and leaver processes and other repeatable IT work
• Act as the accountable owner of the ERP platform, including system configuration, workflow design and ongoing maintenance. If vendor selection is still open when you join, lead its final stages with stakeholders to confirm scope, modules and implementation approach
• Own the design of core ERP configuration areas such as financial consolidation, budgeting and forecasting, master data, and integration with adjacent systems
• Manage the ERP implementation partner or systems integrator, holding them to scope, quality, timeline and budget
• Establish change control, testing and release processes for ERP from day one, and own the post-go-live support model (L1 to L3, vendor SLAs, release cadence)
• Document system configuration, data flows and integration points so no single person is a dependency
• Own IT general controls, segregation of duties design and monitoring, and audit evidence for corporate systems, supporting compliance certification and SOX-style financial controls where they apply
• Own disaster recovery, backup and resilience for corporate systems, and work with Security on access policy, device trust and approved or blocked software
• Partner with the Data team: Enterprise IT owns platforms, integrations and access controls, while Data keeps reporting, analytics, pipelines and data governance
• Set the approach to AI tools across corporate functions (tooling, access and safe-use guardrails), with functions owning day-to-day use
• Build the Enterprise Applications team: define roles, then hire and develop the first leads (2 to 3 additional hires expected over time)
• Define the roadmap and Buy / Hold / Sell decisions for bringing additional corporate technology (HR, finance, CRM, collaboration and other SaaS) under Enterprise IT, backed by a lightweight governance model: application inventory, ownership matrix and lifecycle approach
• Own vendor, licence and SaaS renewal management for in-scope systems, consolidating duplicate tools and spend, along with Enterprise IT’s budget and headcount plan
• Lead the change from function-owned tools to centrally governed systems without taking process ownership away from the business, and act as a trusted advisor to leadership on application strategy, cost and risk

Requirements

Must-haves

• Senior leadership of an IT or enterprise applications function in a scaling business, including managing managers
• Led our ERP implementation from the owner’s side, including managing a systems integrator
• Owned a business system end to end (configuration, support and continuous improvement), rather than only overseeing third parties
• Experience running IT operations (service desk, endpoint and MDM, identity and SSO) in a SaaS-first estate
• Experience building and operating IT controls (ITGC, SoD, audit) in a finance-critical environment
• Experience leading organisational change, moving functions to shared ownership models while keeping their trust
• Comfortable operating without a large existing team or established playbook, and able to set up processes, documentation and governance from scratch
• Strong stakeholder management, working directly with finance, operations and other business functions as primary ERP users
• Strong commercial and vendor management skills
• Strong communicator who can translate between technical configuration detail and business outcomes
• Pragmatic about control: balances compliance with team member experience, without blocking people or pushing them into workarounds

Nice to have

• Hands-on experience configuring and administering a major ERP platform (SAP, NetSuite, Dynamics 365, Oracle, or similar), ideally including financial consolidation, budgeting or forecasting modules, and relevant platform certifications
• Experience of an ERP vendor selection process, including RFP evaluation, demo scenarios or business-case development
• Experience in an ISO 27001, SOC 2 Type 2 or SOX environment
• Exposure to wider enterprise application categories beyond ERP (HRIS, CRM, collaboration, identity and access management)
• Experience building or growing a small technology team, including hiring and role design
• Experience deploying AI tooling across corporate functions
• Experience leading remote or distributed teams
• Experience in a private equity-backed, high-growth or newly scaling business

Other

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.