Counter Sales Agent (M/F)

RESPONSIBILITIES: Main missions: Ensure direct customer reception according to TX quality standards, with a focus on loyalty, and provide personalized customer reception.Specific missions: - Handle reservations and sales within the framework of local relationship management by providing appropriate advice on itineraries, rates, and travel organization - Explain pricing systems and the various offers adapted to demand - Propose other TX products and services to the customer - Complete the sale - Collect payments and issue electronic tickets - Process tickets on account - Reconcile individual and general daily cash registers - Handle email and call queues - Collect and record malfunctions - Provide appropriate assistance for difficulties encountered by customersJob Specifics Hours: 35 hours per week, staggered hoursWork Organization: Employee based in GuadeloupeRemuneration & Benefits: - Remuneration according to profile and experience from €23K to €25K - Company/ticket benefits. - Cashier bonus - Tickets Restaurants - Company health insurance & Provident fund. - Transport allowance / bonuses.SOUGHT PROFILE: Training / Experience required for the position: - Diplomas / level of education: High school diploma or Bac+2 in the tourism field preferred - Professional experience in the role: 2 years of professional experienceSoftware used in the position:Altea réservationLanguage level required for the position:English: B2 level Other languages: Beginner level, Spanish appreciated, CreoleRequired Skills: Know how to use computer systems related to the activity Know how to adapt presentation, expression, and behavior to the requirements of quality reception and identify as TX Anticipate and manage conflicts within the limits of the mission Respect procedures and regulations Know TX procedures, services, and offerings provided by TX Know baggage handling procedures and dangerous goods procedures Be courteous, flexible, available, and punctual