IT Application Support
About the role:
We are seeking an experienced IT application support specialist to join our team in Abu Dhabi. In this role, you will provide technical support for enterprise applications, ensure high availability, troubleshoot complex issues, collaborate with cross-functional teams, and drive continuous improvement. The ideal candidate will have 5–7 years of hands-on application support experience and strong stakeholder management skills.
Responsibilities:
Provide 2nd and 3rd level support for enterprise applications, troubleshooting and resolving incidents within SLA targets
Monitor application performance, identify bottlenecks, and implement corrective actions
Collaborate with development, infrastructure, and network teams to diagnose and remediate system issues
Manage incident tickets and service requests using ITSM tools, ensuring clear documentation and communication
Conduct root cause analysis and drive problem management to prevent recurring issues
Maintain and update system documentation, runbooks, and knowledge base articles
Coordinate application patches, upgrades, and deployments in test and production environments
Participate in on-call rotation to provide after-hours support as needed
Required qualifications:
Bachelor’s degree in computer science, information technology, or a related field
5–7 years of hands-on experience in technical application support
Strong knowledge of enterprise applications, databases (e.g., Oracle, SQL Server), and middleware
Proficiency in SQL and scripting languages such as Python, PowerShell, or Shell
Experience with incident management and ITSM platforms (e.g., ServiceNow)
Excellent analytical and problem-solving skills with attention to detail
Effective communication and stakeholder management abilities in a multicultural environment
Preferred qualifications:
ITIL Foundation certification
Experience with cloud platforms (AWS, Azure) and SaaS applications
Familiarity with application performance monitoring tools (e.g., Dynatrace, Nagios)
Exposure to Agile/Scrum methodologies
Relevant certifications such as Microsoft, Oracle, or AWS
Position details
Location: Abu Dhabi, United Arab Emirates
Industry: Information Technology (IT) / Software
Experience required: 5+ years