Help Desk L1 - US and Canada Service

Your tasks

First-level technical support professionals who act as the first point of contact to resolve IT technical problems.

Requirements

• REQUIREMENTS: Engineering in Electronics, Mechatronics or related fields. Advanced English (Conversational). 1 to 2 years of experience as IT support. Direct communication with technicians in the US and Canada. Management of Service Now, Azap, SQL etc. Desirable knowledge in Biosistem or Postman ACTIVITIES Resolve basic incidents: Attend to recurring problems such as software configuration, password questions, or common errors. Manage tickets: Register, follow up, and prioritize received support requests. Diagnose and escalate: Perform an initial diagnosis and, if necessary, escalate more complex problems to specialized level support. SKILLS AND FUNCTIONS Technical mastery: Solid IT knowledge to diagnose and resolve problems. Clear communication: Be precise and clear when explaining solutions or gathering information. Problem-solving capacity: Ability to face and resolve unexpected inconveniences efficiently. Empathy and assertiveness: Be empathetic to user frustration, but also be assertive in guiding the solution. Organization: Be methodical and organized to efficiently manage requests. WE OFFER: Base Salary $ 24,500 monthly. Statutory benefits. At the 6th Month, grocery vouchers and life insurance are granted. SCHEDULE Monday to Friday from 8:30 am to 5:30 pm ZONE OF WORK Metro Insurgentes sur. Apply or Send your CV to the number with Lic. Ana García. !!A PLACE, DO NOT MISS THE OPPORTUNITY!!.

-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Languages: English Age: between 23 and 45 years Keywords: ayuda, help, auxilio, mostrador, desk, expositor, exhibitor, service