Customer service representative

As a Customer Service Representative, you will work at our head office in the center of Antwerpen and will be responsible for full file management. In addition to managing these files, you will also be responsible for correct communication to other departments. You will be in daily contact with customers, shipping companies, and involved departments.

What will you do?

• You take customer orders and process them according to procedures.
• You ensure correct input of data into our ERP package.
• You are responsible for the general administration and follow-up of the files.
• You follow these files from A to Z to provide an effective and efficient service to the customer.
• You communicate with internal and external involved parties.
• You direct the logistics department (operations).
• You book transports with the agreed shipping company or carrier and follow them up.
• You handle the necessary documents and certificates (commercial, trade and / or customs).
• You prepare the invoicing.
• You perform checks and create reports.

Who are we looking for?

We are looking for a flexible team player who is communicative and customer-oriented. An employee who possesses problem-solving skills, is stress-resistant, and can work meticulously. Someone who is eager to learn and takes initiative to achieve an excellent end result.

You also possess:

Solid and proven experience in a similar role. Basic knowledge of MS Office and good knowledge of MS Excel. Motivation to grow further in logistics. Good knowledge of English; additionally, knowledge of German and French is a plus.