Air Export Agent

As an Air Export Agent, you are responsible for the correct and timely processing of air freight shipments and associated administration, with a strong focus on customer satisfaction.

Your package of tasks includes, among others:

• Ensuring smooth and correct handling of export shipments
• Accurate and timely input of data into the operational system
• Follow-up (track & trace) of export files and reporting
• Daily use of internal systems (such as Tree View)
• Communication of arrival notices to customers and foreign partners
• Correct and timely invoicing to customers and suppliers
• Contact with customers for organizing international shipments
• Maintaining good relationships with suppliers (airlines, carriers, ...)
• Compliance with internal and external regulations and procedures
• Actively thinking along about optimization of processes and efficiency
• Ensuring that customer procedures are up-to-date
• Achieving KPIs according to company guidelines
• Daily communication with international contacts (email and telephone)
• Escalating problems to management in a timely manner
• Following mandatory training and achieving annual training hours
• Working according to company values with integrity and professionalism
• Knowledge of logistical processes and company procedures
• Knowledge of air freight is a plus
• IATA certificate is an asset

Skills:

• Strong communication skills
• Customer-oriented and solution-oriented
• Proactive and organizationally strong
• Good knowledge of MS Office (Excel, Word)
• Fluent knowledge of English (required)

Behavior:

• Professional appearance (dress code mandatory)
• Positive attitude and team spirit
• Reliable and accurate
• Working with integrity and a sense of responsibility

Education & experience:

• At least 6 months to 1 year of relevant experience in logistics/air freight
• Or equivalent through education or experience