Customer Service Representative

Responsibilities:

Respond promptly to customer inquiries via phone, email, social media, or in person. Provide accurate information about products and services. Handle customer complaints professionally and resolve issues on time. Process customer orders, applications, and service requests. Maintain accurate customer records and update the customer database. Follow up with customers to ensure satisfaction and resolve outstanding concerns. Escalate complex issues to the appropriate department when necessary. Meet customer service performance targets and quality standards. Assist in promoting company products and services where appropriate. Prepare reports on customer interactions and feedback. Adhere to company policies, procedures, and confidentiality requirements.

Requirements:

Bachelor's degree, HND, OND, or equivalent qualification. Previous customer service experience is an advantage but not mandatory. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and basic computer applications. Strong interpersonal and problem-solving skills. Ability to work under pressure and manage multiple tasks effectively.

Key Competencies:

Excellent communication skills Active listening Customer-focused attitude Problem-solving and conflict resolution Time management Teamwork and collaboration Patience and empathy Attention to detail Professionalism and integrity