Loan Servicing Officer

This position will be located in either St. Louis, MO or Kansas, City, MO. The incumbent provides business operations support by analyzing performance indicators and trends, developing budget forecasts, improving workforce utilization, reducing costs, and coordinating nationwide system enhancements that strengthen customer access strategies and loan origination, servicing, and processing capabilities.

Major duties

• Leads process improvement initiatives based on indicator data and trend analysis.
• Develops budget forecasts for the Business Operations Support Division by projecting production volumes and identifying resource requirements, including overtime and additional staffing needs.
• Identifies cost-reduction opportunities and enhancements to improve workforce utilization.
• Collaborates with Rural Development officials nationwide to develop and prioritize system enhancements for loan origination and servicing systems.
• Supports the delivery of customer access strategies and improvements to the Division’s processing capabilities.
• Performs the full range of supervisory/managerial functions including advising on all human resource matters.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, and specialized experience as defined below. Time in Grade GS-15: Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level (GS-14) in the normal line of progression for the position being filled. GS-15: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-14), or it's non-federal equivalent. Specialized experience is defined as: providing leadership over a division or branch area; resolving high-level mortgage loan issues received from legislators and national offices; maintaining customer advocacy and engagement for internal and external groups; providing effective customer service over various program branches; performing the full range of supervisory duties over a multiple-graded staff; developing and implementing operating plans to reduce waste, fraud, and abuse, that improve processing capabilities; utilizing mortgage loan experience and oral presentation skills to explain programs to senior executives, political leadership, colleagues, and subordinates; writing and editing position papers, regulations, policies, and technical assistance directives. There is no substitution of education for experience at the GS-15 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Qualifications are based upon meeting specialized experience only. Education cannot be used to qualify for this position.

Requirements

You must be a US Citizen or US National. Males born after 12/31/1959 must be Selective Service registered or exempt. Subject to satisfactory adjudication of background investigation and/or fingerprint check. Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/. Subject to one year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.