Customer service Spanish

Your tasks

What will you do?

• You will work closely with the Account Managers of Cortina and support them in the daily follow-up of customers.
• You are the point of contact for customers and form the bridge between them and the various departments within the organization.
• You maintain daily contact with customers via telephone and e-mail.
• You process and confirm orders in the system and meticulously follow up on sent samples.
• You monitor every step in the customer process and take proactive action where necessary.
• You build up a thorough knowledge of the customer database and carefully maintain customer data.
• You make arrangements regarding deliveries and follow up on the agreed delivery terms.
• You keep an eye on the credit data of customers.
• You handle complaints in a customer-oriented manner, show understanding, and think along about appropriate solutions.

Requirements

What is expected?

• You have a bachelor's degree.
• You speak fluent Spanish and English. Knowledge of Dutch or another language is a plus.
• You are strong in organizing and work accurately and structured.
• You have commercial feeling and derive energy from customer contact.
• You have initial work experience in a similar role.
• You work proactively and like to think along to help customers as well as possible.