Supervisor Call Center

Qualifications :

• Bachelor’s degree in major
• 1 year experience as contact center supervisor
• Have an ICCA certificate is a pluss
• Strong Supervisory and Team Management skills to effectively lead and support call center agents
• Exceptional Customer Satisfaction skills, with a focus on addressing customer needs and ensuring a positive experience
• Proven Analytical Skills to monitor performance metrics, identify trends, and implement actionable strategies
• Excellent Communication abilities to effectively relay expectations, feedback, and guidance to team members
• Experience in using industry-related software and tools is an advantage
• Strong problem-solving and conflict resolution skills
• Previous experience in a call center or customer service environment is preferred