Operations Manager / General Manager

Location: Abuja, Nigeria

Employment Type : Permanent contract (Full-Time)

About our client

Is a premium lifestyle destination designed to bring together wellness, fitness, hospitality, business, and community in a world-class environment. We are seeking an exceptional Operations Manager / General Manager to oversee daily operations, lead our team, and ensure a consistently outstanding experience for every member, guest, and partner.

Key Responsibilities

Operations Management:

Oversee all day-to-day operations. Ensure all facilities are operating efficiently and to the highest standards. Develop and implement operational systems, processes, and procedures. Maintain a premium customer experience throughout the facility.

Team Leadership:

Recruit, train, supervise, and evaluate staff. Create a culture of professionalism, accountability, and excellence. Conduct regular team meetings and performance reviews. Ensure staff consistently deliver exceptional customer service.

Customer Experience:

Act as a point of contact for VIP members, partners, and guests. Resolve customer concerns quickly and professionally. Ensure members and guests receive a world-class experience at every interaction.

Financial Management:

Monitor revenue, expenses, and operational budgets. Track key performance indicators and business performance. Identify opportunities to improve profitability and efficiency. Prepare regular operational and financial reports for ownership.

Sales & Business Development:

Support membership sales and business growth initiatives. Build relationships with corporate clients, partners, and community stakeholders. Assist in planning events, partnerships, and promotional activities.

Facility Oversight:

Ensure cleanliness, maintenance, security, and presentation standards are consistently maintained. Coordinate with vendors, contractors, and service providers. Monitor inventory and operational supplies.

Personal Attributes:

Strong leadership presence. High emotional intelligence. Professional and polished. Detail-oriented and highly organized. Proactive and solutions-focused. Able to thrive in a fast-paced environment. Passionate about delivering exceptional customer experiences.

Key Success Indicators

The successful candidate will:

Maintain exceptional customer satisfaction. Build and retain a high-performing team. Ensure smooth daily operations with minimal issues. Improve profitability and operational efficiency. Help position the company as the premier lifestyle destination in Abuja.

Required profile:

Experience Required:

Minimum 5–8 years of management experience, preferably within hospitality, luxury fitness, wellness, hotels, coworking spaces, lifestyle brands, or premium customer service businesses.

Mandatory Requirements:

Minimum of 5–8 years of management experience. Proven experience leading teams of 10+ employees. Strong leadership, organizational, and problem-solving skills. Excellent written and spoken English. Professional appearance and presentation. Strong communication skills and the ability to engage confidently with executives, diplomats, entrepreneurs, and high-net-worth individuals. Experience managing budgets, staff, customer service, and daily operations. Must be based in Abuja or willing to relocate. Must be highly proficient with technology, reporting, and business software.

Preferred Background:

Luxury hotels. Premium fitness clubs. Hospitality businesses. Coworking spaces. Restaurants and cafés. Lifestyle and wellness brands. Customer-facing premium service businesses.

<