Customer Service Representative

Responsibilities:

Respond to customer inquiries via phone, email, and other platforms. Provide accurate product information and assist with order placement. Process orders and coordinate shipment tracking. Resolve customer complaints quickly and professionally. Liaise with the sales and logistics teams to ensure smooth operations. Maintain accurate customer records and export documentation. Build and maintain strong client relationships. Support overall customer satisfaction and help promote the company’s agricultural exports.

Requirements:

Previous experience in customer service, preferably in export or logistics. Excellent communication and problem-solving skills. Ability to multitask and manage time effectively. Strong attention to detail and organizational skills. Proficiency in Microsoft Office and CRM tools. Knowledge of export processes is an added advantage.