System Support Specialist & IT Support

1. Internal IT Support

• Provide technical support (Helpdesk) to internal employees via Walk-in, Telephone, and Remote Support • Install, configure, and troubleshoot computer equipment such as Desktop, Laptop, Printer, Monitor, and peripherals • Maintain and manage the internal office Network system such as Router, Switch, Wi-Fi Access Point, and Firewall • Manage User Accounts on Active Directory, Email, and various internal organizational systems • Maintain Server, Backup, and Recovery systems to ensure organizational data is secure and available • Install and update software, Security Patch, and License to be up-to-date according to organizational policy

1. Product Commissioning at Customer Site

• Perform Commissioning of the company's product systems at customer sites after Engineers have completed hardware installation • Configure, test, and verify system operations completely according to project requirements (Configuration & Functional Test) • Conduct system testing with customers (Site Acceptance Test: SAT) and resolve issues found during testing • Coordinate with Engineer teams, Project Manager, and customer representatives throughout the Commissioning process • Prepare handover documentation such as Commissioning Report, Checklist completely and accurately • Demonstrate system usage and provide basic knowledge to customer users after Commissioning is completed

Qualifications: Bachelor's degree in Computer Engineering, Information Technology, Computer Systems, Computer Science, or a related field At least 2–5 years of experience in IT Support Experience in site visits, Commissioning, or System Integration will be given special consideration Knowledge and skills in Network systems (TCP/IP, VLAN, Wi-Fi, Firewall) and ability to Configure basic Network devices Ability to install, configure, and maintain Windows Server, Windows 10/11, Active Directory, and Group Policy Basic knowledge of Cybersecurity such as Antivirus, VPN Ability to use Remote Support tools such as TeamViewer Good communication and presentation skills, with the ability to explain technical problems to general users in an understandable way Ability to communicate in English Ability to travel to work at customer sites in other provinces