After-Sales Technical Expert (M/F)

About the company

Attached to a team of technical experts supervised by a manager from the field, you will act as a technical referent for a network of qualified professional partners. Your role is structured around three main axes:

Your tasks

1. Telephone technical support (50 to 60% of the time)

• Provide technical assistance to partners (dealers and authorized technicians).
• Manage a flow of approximately 40 calls per day (from technician to technician).
• Diagnose faults remotely and guide interventions with method and pedagogy.

1. Technical training (approximately 30% of the time)

• Lead technical product training sessions (3-day formats).
• Train network technicians across the entire national territory.
• Travel represents approximately 13 weeks per year.

1. Link with the parent company and continuous improvement

• Centralize and report field feedback (recurring faults, technical observations).
• Exchange regularly with product development teams.
• Actively contribute to the continuous improvement of solutions and ensure case follow-up.

Requirements

Technical skills

• Solid foundations in electrotechnics (indispensable).
• Ability to read and interpret electrical diagrams.
• Knowledge of electricity, mechanics, and hydraulics.

Languages

• English is imperative, both spoken and written (meetings, technical exchanges, training).

Tools

• Proficiency with IT tools and the Office Pack.

Here, attitude makes all the difference

• Excellent oral and written communication.
• Strong sense of pedagogy, patience, and the ability to simplify complex technical subjects.
• Ease of speaking and professional posture to represent a premium brand.
• Curiosity, analytical spirit, and the ability to ask the right questions.
• Dynamism, drive, and a strong team spirit.

Your background

• Degree level is not a blocking criterion: from CAP to Bac+5, it is your skills and personality that will make the difference.
• Experience in technical support, in an industrial environment, or in after-sales service is appreciated.
• Experienced profiles as well as more junior profiles, with high potential and excellent interpersonal skills, will be carefully considered.

What we offer

Many benefits complement this position

• Attractive remuneration,
• Work-life balance (flexibility, teleworking),
• Dynamic, innovative, and fast-growing company,
• Company restaurant,
• Possibility of internal mobility,
• Interesting social benefits (13th month, profit sharing, .),
• Pleasant working environment,
• Managerial proximity,
• Committed to the environment,
• Dynamic CSE,

Other

(An excellent technician who likes neither the phone nor interaction risks not thriving in this role)

As part of its Ethical Recruitment Charter, the Cabinet Aelios recrutement commits to responding to all applications and processing them without any form of discrimination.