COMMUNICATION CONTROL OPERATOR

Job Title: NCC Operator (National Control Centre) Job description

To be responsible act as nerve of the cash operations activity (ATM, CIT, FLM) and to deliver customer service and ensure meet their expectation and satisfaction. Roles and Responsibilities

To key in the process and flow of daily operational activities (ATM/CIT/FLM Operator).

To generate FLM duty roster on daily basis(FLM Operator).

To provide open and close code that are generated on the cencon system to the team that are doing FLM and SLM on respective machines (FLM Operator).

To send any instruction or failure to all FLM crew via phone call to the person in charge (FLM Operator).

To monitor all armored vehicle from time to time via text message ( every 15 minutes) by the CIT Crew (All Operator).

To deal with client via phone call and followed up via email for any schedule maintenance (SLM) required (FLM Operator).

Informing all changes on the trip or additional requirement to the respective crew and to update the instruction via secure channel which then to be view by the upper management (All Operator).

To perform the escalation process to the client via phone and email if there any delays caused by natural disaster or any caused that effect the client time of schedule or maintenance (FLM Operator).

To perform escalation process if there any vehicle breakdown or accident that are on the road to respective levels and waiting for further instruction to make necessary arrangement and action (All Operator).

To provide open and close code that are generated on the cencon system to the team that are doing replenishment or collection on respective machines (ATM Operator).

Before giving open code to any team, a verification of ATM Site Location and cencon key are to be put in place to prevent from any unintentional error (ATM Operator).

Tele Protection for the crew that are on the field (ATM & CIT Operator).

To perform the escalation process to the client via phone and email if there any delays caused by natural disaster or any caused that effect the client time of CIT collection, ATM loading, and maintenance failures (All Operator).

Track, record and update daily activities;

To do daily and monthly inventory of the following: Company phone, keys, and cameras.

Other Tasks and Responsibilities

Other tasks advised and/or required by the immediate supervisor. Job Types: Full-time, Permanent, Fresh graduate, Senior High Graduate

Schedule:

8 hour shift

Shifting Schedule

Supplemental pay types:

13th month salary

Overtime pay

Night Shift Differential

Holiday Premium

Benefits: Additional leave

Opportunities for promotion

Paid training

Promotion to permanent employee Additional leave

Company events Free parking On-site parking Opportunities for promotion Paid training Promotion to permanent employee Schedule:

Afternoon shift

Day shift

Evening shift

Late shift

Night shift

Overtime

Shift system

Qualifications/Requirements: Skills and Qualifications Graduate of any 4 year course, Senior High Graduates are also welcome to apply!;

Has basic computer literacy;

Familiarity with Google workspace, WPS, and/or Microsoft office;

Has dependable time management skills;

Able to work during holidays;

Has excellent attention to details;

Ability to work under pressure and in a fast-paced, HIGH-RISK environment;

Has strong sense of safety and security;

Willing to be assigned to shifting work schedule;

Willing to perform repetitive tasks for extended periods; and

Flexible in working in changing circumstances