Sales Assistant (M/F)

We are recruiting a Sales Assistant Do you want to evolve in a dynamic environment, at the heart of order tracking, internal coordination, and customer relations? Join us to support the development of our business and participate in the continuous improvement of our ADV processes. From your arrival, you will benefit from an onboarding journey to discover our environment, our teams, our tools, and our working methods. To facilitate your start and support your skill development, internal and, if necessary, external training sessions may also be implemented to give you all the keys to fully succeed in your missions.

Purpose of the position The objective of this position is to ensure the proper administrative and operational processing of orders, while actively contributing to the quality of the customer relationship, customer loyalty, and the commercial development of the company. The employee will be required to develop a global vision of the customer cycle, from prospecting to order taking, from customer relationship monitoring to loyalty and turnover development.

Your main missions Customer Relations & Sales Support

• Be the primary contact for customers for the follow-up of their orders and respond to their requests.
• Ensure regular and proactive communication with customers.
• Support the sales team in the monitoring and development of the customer portfolio.
• Perform commercial follow-ups: updating dates and project progress in the CRM.
• Contribute to customer satisfaction and loyalty.

Sales Administration

• Order entry and management: reception, data verification, creation in the ERP, updating dates and statuses, coordination of deliveries and key information.
• Internal coordination: interface with purchasing, planning, logistics, and sales to guarantee the proper execution of orders.
• Invoicing: Monitoring the order cycle, from order taking to delivery and invoicing.
• Reporting & database updates: Ensuring the reliability and updating of customer data in internal tools (ERP, CRM, Customer Portal).

Required skills

• Sense of organization and rigor
• Strong interpersonal skills
• Ability to work in coordination with several departments
• Proficiency in office tools
• Motivation and desire to learn
• English level: Fluent