customer service representative - call centre
About the company
Welcome to AE Concrete ? where your career will be built on a concrete foundation!
As a growing industry leader, we combine the strength of tradition with a forward-thinking, fun, and collaborative team culture. And now, we're looking for you to join the mix!
About the Company AE Concrete specializes in delivering standard and custom civil precast solutions: Water, Electrical and Communication Vaults, Chambers, Trenches, Box Culverts, Street Light Bases, and a variety of custom precast solutions via our in-house engineering team. Quality of Work is very important to AE Concrete as we are a CPCQA, CSA, CWB, and COR certified precast plant.
What Sets Us Apart AE Concrete Products Inc. has been a trusted provider of civil precast solutions for more than 45 years. Our success comes from the dedication of our people ? skilled, innovative, and committed to building quality products and strong communities. We believe in supporting our employees as much as we support our customers, creating an environment where individuals can thrive, grow, and succeed.
Your tasks
This is more than just answering phones and filing documents (though you?ll rock that too). You?ll be the first friendly voice our clients hear. You?ll handle quotes, coordinate orders, support our sales team, and help everything in the office run like clockwork.
Key Responsibilities
- Answering customer inquiries with a smile (phone, email, and in person)
- Preparing quotes and processing orders for our precast concrete products
- Providing solid product knowledge and technical information to customers
- Coordinating with departments to keep projects and communication flowing
- Managing mail, couriers, and office supplies
- Booking boardrooms, greeting guests, and keeping us organized
- Supporting day-to-day office administration
Requirements
Position Summary Do you love solving problems, helping people, and keeping things running smoothly? Are you organized, friendly, and thrive in a fast-paced environment where no two days are the same? We?re looking for a Customer Service Superstar with a flair for organization and multitasking to support our Sales Team.
Professional Experience & Qualifications
- 1?3+ years of customer service or administrative experience
- High school diploma (post-secondary in a technical field = bonus points!)
- Excellent communication and problem-solving skills
- A knack for staying calm under pressure and juggling multiple tasks
- Strong Microsoft Office skills (Word, Outlook, Excel)
- Experience with SAP or ERP systems? Even better!
- Curiosity about construction or precast? We?ll teach you the rest!
- Familiarity with civil construction, precast concrete products, or reading technical drawings gives you a serious edge in supporting our clients with confidence.
Education
- Secondary School (preferred)
- Inside Sales: 1 year (required)
- manufacturing/construction industry: 1 year (preferred)
- customer service: 1 year (required)
What we offer
Compensation The anticipated salary range for this position is $45,000 - $55,000 per annum, dependent on skills and experience. This position is eligible for a bonus. AE Concrete also offers a competitive benefits and total compensation package.
At AE Concrete, we are proud to offer:
- A collaborative and supportive team environment
- Extended health and dental benefits
- Vacation and paid time off
- A matched RRSP program
- Comprehensive training and career development opportunities
- A strong commitment to safety ? the well-being of our employees is always our top priority
Pay: $45,000.00-$55,000.00 per year
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Other
Job Types: Full-time, Permanent
Work Location: In person