Field Services Engineer

The Field Service Engineer is responsible for installing, maintaining, and supporting ADGT’s hardware and software solutions at client sites, ensuring reliable system performance and a high standard of service delivery.

This role provides on-site technical support, resolves hardware and software issues, and works closely with internal teams to ensure successful deployment and ongoing operation of client systems.

• Install, configure, and maintain hardware and software systems at client locations
• Diagnose and resolve technical issues, including hardware, software, and system integration problems
• Perform routine maintenance and inspections, ensuring systems operate efficiently and reliably
• Respond to service requests and dispatches, providing timely on-site or remote support
• Support system upgrades, deployments, and relocations, ensuring minimal disruption to operations
• Document service activities, issues, and resolutions, maintaining accurate service records
• Provide training and guidance to clients, ensuring proper use and operation of systems
• Escalate complex issues to internal teams as required, ensuring timely resolution
• 2–5 years of experience in field service, technical support, or hardware/software support roles
• Experience working with technical systems, hardware installations, or integrated solutions
• Experience in FinTech, gaming, payment systems, or regulated environments preferred
• Strong troubleshooting and diagnostic skills across hardware and software systems
• Ability to work independently in client-facing, on-site environments
• Strong communication and customer service skills
• Ability to manage multiple service requests and prioritize effectively
• Willingness and ability to travel as required