Supervisory Child Support Program Specialist

This position is located in the Department of Health and Human Services, Administration for Children and Families, headquartered in Washington, District of Columbia. This announcement will close at 11:59 PM, on the day that 50 applications have been received or the closing date of the announcement, whichever comes first.

Major duties

WHAT YOU'LL BE DOING DAY TO DAY As a Supervisory Child Support Program Specialist, you will use your knowledge and experience to optimize business results and customer experience by: Providing leadership in forming results-oriented, customer-focused partnerships to address CSE program and service concerns. Overseeing the coordinating of cross-program plans, projects, and initiatives. Coordinating within OCSE, ACF, and HHS and other Federal, State, and Tribal agencies in the development of child support program initiatives and projects involving a broad range of complex program topics and themes. Monitoring the approval of state plans and submits recommendations to the Commissioner and Deputy Commissioner concerning state plan disapproval. Monitoring the approval of Tribal applications and plans and submits recommendations to the Commissioner and Deputy Commissioner concerning plan approval or disapproval. Contributing to the development of national policy based on regional perspectives on all CSE regional programs. Ensuring the provision of policy guidance to States, Tribes, and local governments and public and private organizations to ensure consistent and uniform adherence to Federal requirements governing the Federal child support program. Representing the Commissioner/Deputy Commissioner and the Regional Program Units in planning, coordinating, and implementing initiatives, projects, or other cross program efforts with other ACF programs. Assuring goals and objectives are met, and departmental and program initiatives are carried out. Providing leadership to Regional Program Managers through organized and focused dialogue around CSE goals and priorities, in a dynamic and changing environment. Overseeing and coordinates the combined financial and budgetary planning and management for the regional program units.

Qualifications

WHAT WE ARE LOOKING FOR Basic Qualifications: You must possess one of the items listed below. Degree: behavioral or social science; or related disciplines appropriate to the position. -OR- Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. -OR- Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-14 grade level in the Federal service performing ALL of the following: Leading the development and execution of organizational priorities, performance improvement initiatives to advance the child support enforcement program, achieve measurable results, and ensure effective stewardship of program resources. Providing executive-level technical assistance to States, Tribes, and/or local governments to ensure compliance with child support enforcement laws, regulations, policies, and program requirements while promoting consistent and effective program administration. Developing and delivering executive-level written and oral communications, including policy interpretation, strategic recommendations, and presentations, to inform decision-makers, strengthen stakeholder partnerships, and support the implementation of child support programs. Directing the work of staff by establishing organizational priorities, reinforcing accountability, developing leadership capacity, managing performance, and ensuring the effective execution of program goals and organizational objectives Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website

Education

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov. Note: Applications can be accepted from students who expect to complete qualifying education within 9 months from the date of application. Education was completed successfully before the applicant can be appointed.