Waitress - with experience.

Your tasks

Responsible for providing personalized, high-quality customer service to national and international guests, complying with the service, etiquette, and hospitality protocols established by the company. In charge of presenting and explaining the menu, providing recommendations on dishes, drinks, and gastronomic specialties, as well as taking and recording orders accurately, considering preferences, special requests, and dietary restrictions. Performed food and beverage table service, ensuring impeccable presentation and appropriate delivery times, maintaining constant communication with the kitchen, bar, and other team members to guarantee the correct preparation and delivery of orders. Likewise, continuously supervised tables to anticipate customer needs, follow up on their experience, and address requests, comments, or complaints with kindness, discretion, and professionalism. Responsible for the setting and clearing of tables, preparation of service stations, replenishment of utensils, glassware, linens, and supplies, as well as maintaining work areas clean, organized, and in optimal hygienic conditions. Also performed the opening and closing of accounts, processing payments in cash and via bank terminal, and following the corresponding administrative procedures. Collaborated in the preparation of the restaurant for different shifts, special services, and events, complying with hygiene standards, food safety, personal presentation, and establishment quality, contributing to guest satisfaction, customer loyalty, and the maintenance of excellence and service standards.

Requirements

• Minimum education: Upper secondary education - Bachillerato General
• 2 years of experience
• Languages: English