GOVERNANCE ANALYST (Certification: HDI-CSR)

At Stefanini Group, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of solving business problems, providing real impact on a global scale.By joining Stefanini, you become part of a global transformation journey. We are committed to creating a positive impact not only on businesses but also on the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy, and partnership, you will find it here!Join us and be part of the change!Responsibilities and assignments🎯 Mandatory requirements Education:Higher education degree in any Information Technology area; ITIL Foundation certification; HDI Customer Service Representative (HDI-CSR) certification. Technical knowledge: Advanced knowledge in IT management and governance, based on the ITIL framework; Windows operating systems; Hardware and software configuration and installation; Operating systems maintenance; Methods, processes, and tools for service management systems; Knowledge in project management, following PMI – Project Management Institute practices/methodology; Technical English.👥 Professional experience Experience as a leader or supervisor of an ICT user service team; Experience with the application of ITIL best practices, especially in: Event management; Service request management; Incident management.

Additional information🍛 Meal voucher or food voucher;👨🏼‍🎓 Discount on courses, universities, and language institutions;📚 Academia Stefanini — platform with free, updated online courses with certificates;🗣 Mentoring;💉 Advantages club for consultations and exams;🏥 Medical assistance;🦷 Dental assistance;💰 Advantages and discount club at the best establishments;🛫 Travel club;🐶 Pet benefits.