Bilingual Customer Service Agent

Bilingual Customer Service Assistant

We are looking for a friendly, professional, and solution-oriented person to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience in every interaction.

Responsibilities: Make outbound calls to prospects generated by marketing campaigns or other sources.

Qualify leads according to defined criteria (interest, need, budget, decision authority, etc.).

Transfer live calls to the sales team when the prospect is ready to move forward in the process.

Schedule appointments for the sales team when a live transfer is not possible or convenient.

Record all relevant lead information in the CRM system accurately and promptly.

Perform basic follow-up on leads that are not yet ready to move forward, ensuring proper prospect maturation.

Collaborate with the marketing and sales teams to continuously improve qualification criteria and call scripts.

Requirements B2 English level for effective communication. Excellent communication and interpersonal skills. Strong organizational and time management skills.

Schedule Monday to Friday from 7am to 5pm On-site in Medellín Indefinite term contract