Complaint Handler (m/f/d)

Our company specializes in the placement / provision of qualified specialists and managers and carries out personnel selection for attractive employers and prepares the applicant selection process.

For our renowned customer in Biberach an der Riß, we are looking for employees (m/f/d)

Your tasks:

• First point of contact for all supplier complaints in the plant
• Receipt, processing, and documentation of supplier complaints according to internal specifications
• Reviewing root cause analyses (e.g., 8D-Report, Ishikawa, FMEA) as well as the defined corrective and preventive measures together with the suppliers
• Communication and coordination with European and Asian suppliers
• Coordination of internal measures with the respective specialist departments
• Monitoring the timely implementation of measures as well as ensuring their effectiveness
• Creating meaningful reports and key figures on complaint development
• Organization, participation, and follow-up of measures within the framework of audits
• Support in operational activities, such as inventory controls

Your profile:

• Completed training with further training as a Meister, Techniker, or a comparable qualification, ideally in the field of quality management as a Techniker/Meister (m/f/d) in mechanical engineering or electrical engineering
• Experience in the field of supplier quality, complaint management, or quality management
• Business fluent English skills in speaking and writing
• Structured, independent, and solution-oriented way of working
• Assertiveness as well as strong communication skills in an international environment
• Willingness to also undertake operational and practical activities