Sales Administration Manager (M/F)
About the company
The power of a large group and the reactivity of an SME! That is what we offer you. If you want to embark on a new professional adventure, join us!
Since 1980, ADHETEC has built recognized expertise in the field of technical adhesives, offering its customers solutions tailored to their needs. A key global player in adhesive film, it provides quality products within deadlines that defy all competition.
Your tasks
Your N+1 is the Sales and Sales Administration Director, and you will manage a team of 7 people.
- Define administrative procedures for order processing and monitor their application. Supervise the validation and registration of orders (manual and EDI). Ensure compliance with contract application (price, cycle, incoterm, etc.). Ensure product availability and respect for delivery deadlines. Drive the Service improvement plan (tools, skills, organization, processes). Ensure the adequacy of internal and customer tools within the framework of order processing.
- Customer follow-up activity. Monitor the administrative follow-up of customer accounts (credits, discounts, outstanding amounts, overdues, etc.) and supervise portfolio management (AERO, RAILWAY, INDUSTRY, etc.). Respond to customer and internal information requests (turnover forecasts, etc.). Manage and/or ensure the follow-up of disputes, claims, and litigation with the support of the sales department. Participate in ADHETEC / Customer reviews. Coordinate crisis situations (internal analysis and control + customer communication). Manage QCD modifications with customers.
- Management and forecasting of customer needs. Establish dashboards related to the activity. Participate in budget preparation (Animation of the input data review PIC/Customer demand management). Consolidate customer performance (D1/R1, etc.).
- Management. Coordinate the department's activity, analyze activity monitoring tools, and propose areas for improvement. Steering in QRQC mode, review of individual and collective order books. Follow the internal improvement plan (skills, tools). Ensure team performance (cohesion, backup, etc.).
Requirements
What we are looking for
- Technical skills. Customer and market orientation. Mastery of customer tools (AIRSUPPLY, EXOSTAR). Lead, animate, and coordinate team activities. Create activity reporting tools.
- Softskills. Analytical, negotiation, and persuasion skills. Pedagogy. Proactivity. Reactivity, Reflection.
Which degree? The profession is accessible with a Bac+2 level degree supplemented by a minimum of 5 years of experience in a Sales Administration department. A Business School profile supplemented by experience in Sales Administration will also be relevant. English is imperative (another language would be a plus).
What experience? Experience in customer portfolio management from order to delivery is essential and must be in the aeronautical production sector. Management experience is indispensable (team of 7 people, with diverse profiles and experiences).
What we offer
Reasons to join us Dynamic and rapidly growing SME. An international presence. Unique expertise and know-how.
What we offer you
- remuneration: from 39,000 to 43,000€/year CSE
- Profit-sharing and incentive schemes
- 13th month according to company agreement
- Meal vouchers
- Teleworking charter
How to apply
For any further information, contact the Human Resources department: Aurélie LAVIGNE / Gabriel VASQUEZ/ Sandrine BIVES
Other
We are looking for our future Sales Administration Manager M/F. </body>