COMMERCIAL ADMINISTRATIVE CLERK

Our client located in Aarschot has been active for more than 25 years as a leading supplier of high-quality workwear, professional clothing, and promotional textiles. All their items in stock can be personalized. Prefer something completely custom? Their specialists assist you from design to delivery.

To support the team, they are looking for a Commercial Administrative Clerk!

Do you have a commercial drive and do you want to be part of a great team? As a Commercial Employee, you are the first point of contact for our partners. You think along, provide further assistance, and ensure satisfied customers. Together with an enthusiastic team, you will work on the growth of our brand and our customer relationships. You are responsible for the entire order process, from quotation to delivery:

• You answer incoming calls.
• You have daily contact with customers and suppliers to bring your orders to a successful conclusion. You manage the entire order flow from A to Z.
• You handle complaints in a professional manner, investigate the complaint, and subsequently take appropriate action, whether or not in consultation with the account manager.
• You follow up on backorders and process returns in a correct manner.
• You ensure correct invoicing, prepare credit notes, and follow up on payments.
• You ensure the up-to-date maintenance of our CRM system (Lime).

You work daytime hours from Monday to Friday.

• You have a commercial mindset, and you highly value customer orientation and good service.
• You feel at home in a dynamic work environment and enjoy learning new things.
• You are administratively strong, you can work accurately, and you can maintain an overview of a versatile range of tasks.
• You have a positive attitude and enjoy working with others; after all, as a team, you achieve more than alone.
• You have a true ‘hands-on’ mentality and can think logically and in a problem-solving manner.
• You are familiar with Microsoft Office programs (Outlook, Word, Excel ...) and possess a good knowledge of English.
• Do you bring a few plus points? Not necessarily, but then you have a step ahead! We are thinking here of a good knowledge of French, and/or a passion for textiles.