Supported Housing Officer
Full Time | £33,000 per annum (rising after 12 months) + Benefits Location: Central London
Are you passionate about supporting vulnerable people to achieve independence and positive life outcomes?
We are recruiting for two Supported Housing Officers to join a well-established supported housing provider in Central London. This is an excellent opportunity for experienced housing professionals who are committed to delivering high-quality support and housing management services to residents with a range of support needs.
Working as part of a dedicated team, you will provide person-centred support, help residents develop independent living skills, and contribute to creating a safe, inclusive and supportive environment.
The Role As a Supported Housing Officer, you will:
- Assess referrals and determine suitability for accommodation and support services.
- Conduct resident inductions and support individuals settling into their accommodation.
- Develop and deliver outcome-focused support plans tailored to residents' needs.
- Support residents to access welfare benefits, housing options, training, education and employment opportunities.
- Build positive and professional relationships with residents while managing challenging behaviours appropriately.
- Identify, assess and manage risks, ensuring safeguarding responsibilities are met.
- Liaise effectively with statutory agencies, support providers and other external partners.
- Help residents maximise their income through welfare benefits and housing benefit claims.
- Monitor, collect and manage rent and service charge payments, taking proactive action on arrears.
- Maintain accurate case records, reports and housing management documentation.
- Respond to resident concerns and complaints professionally and sensitively.
- Contribute to maintaining a safe, clean and welcoming living environment.
- Participate in team meetings, handovers and service development activities.
About You To be successful in this role, you will have:
- Experience working within supported housing, homelessness, housing support, or a related environment.
- Experience supporting vulnerable individuals through structured support planning and goal setting.
- Knowledge of welfare benefits, including housing benefit and universal credit.
- Experience of managing rent arrears and maximising resident income.
- Strong understanding of safeguarding, risk assessment and housing management good practice.
- Ability to build positive working relationships with residents and partner agencies.
- Experience working with individuals who may present with complex needs or challenging behaviour.
- Excellent communication, influencing and negotiation skills.
- Strong organisational skills and the ability to manage a varied workload.
- Ability to produce accurate records and professional reports.
- Good IT skills, including Microsoft Office applications.
What's on Offer
- Salary of £33,000 per annum
- Salary increase after 12 months
- Private healthcare and life assurance
- Interest-free season ticket loan
- Cycle-to-work scheme
- Ongoing learning and development opportunities
- Career progression within a growing organisation
- Supportive and collaborative working environment
Additional Information
This is a full-time position working on a 7-day rota basis .
Successful applicants will be required to complete an Enhanced DBS check .
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.