Rough Sleeper Tenancy Sustainment Support Worker
Location: Hybrid Working | Lavender Hill, SW11 5TB Hours: 36 hours per week, Mon-Fri Contract: 3 Months (with possible extension) Start Date: ASAP Rate: £20.76 PAYE / £27.07 Umbrella
About the Role An exciting opportunity has arisen for a Rough Sleeper Tenancy Sustainment Support Worker to join a busy Housing & Regeneration team. This role focuses on supporting individuals with a history of rough sleeping to successfully move into and sustain independent accommodation, helping them build the skills and confidence needed for long-term tenancy success.
Working in a hybrid environment, you will manage a caseload of vulnerable service users and provide practical, person-centred support throughout their journey from homelessness to independent living.
Key Responsibilities Manage a caseload of clients with a history of rough sleeping. Assess individual support needs and develop tailored support plans. Support clients in viewing suitable accommodation and assist during tenancy sign-up processes. Help service users establish their new homes, including sourcing furniture, arranging utilities, and accessing grants where available. Provide guidance on budgeting, independent living skills, and tenancy responsibilities. Deliver advice and support relating to welfare benefits, education, employment, and access to support services. Conduct regular welfare visits and ongoing tenancy sustainment support. Work collaboratively with landlords, housing providers, and partner agencies to resolve tenancy-related issues.
What We're Looking For Essential: Experience supporting vulnerable client groups, particularly those facing homelessness, housing instability, or complex support needs. Knowledge of welfare benefits and the ability to support clients with benefit-related enquiries and applications. Ability to engage effectively with challenging clients and individuals with complex needs. Strong communication, organisational, and problem-solving skills. A patient, empathetic, and supportive approach to working with service users
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