Helpdesk Agent (German Speaking)
About the company
We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group.
You'll be joining Lloyds Banking Group, one of the UK's leading financial services organisations.
You'll become part of a supportive environment where you can develop new skills, gain valuable IT experience and build your career while making a difference to colleagues across the organisation.
Your tasks
You'll be supporting colleagues across Lloyds Banking Group, including teams based in Amsterdam and Luxembourg, providing first-line IT support in both German and English.
What will you be doing? You'll be the first point of contact for colleagues experiencing IT issues, helping them resolve problems quickly and providing a great customer experience along the way.
Your day-to-day responsibilities will include
- Taking inbound calls from colleagues in German and English
- Providing first-line support for IT issues and service desk queries
- Helping with password resets, system access, software issues and basic troubleshooting
- Logging, updating and managing support tickers
- Keeping colleagues updated on the progress of their IT incidents
- Working closely with specialist and offshore support teams
- Escalating more complex technical issues when required
- Providing clear and professional communication, both verbally and in writing
- Delivering a consistently high standard of customer service
Requirements
*Hours: Monday-Friday, shifts between 7:00am and 7:00pm Are you fluent in German and English** and enjoy helping people solve problems?
You don't need years of IT experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career.
We're particularly interested in people who have
- Fluent spoken and written German and English
- Excellent verbal and written communication skills
- Confidence handling inbound telephone calls
- Previous experience in customer service, contact centre, helpdesk, service desk or another customer-facing environment
- Strong administration and keyboard skills
- Excellent attention to detail
- The ability to manage multiple queries in a busy environment
- A genuine interest in IT, technology and problem-solving
- A calm and professional approach when dealing with customers or colleagues
What we offer
*Pay:£18.25p/hr Contract:** 6-month temporary contract, with potential for progression
*Why this could be a great opportunity* This isn't just another temporary customer service role.
*Build your IT experience* Develop practical experience within an established IT Service Desk environment.
*Use your language skills every day* Support colleagues across different locations, using your German and English communication skills.
*Develop your career* The initial contract is for 6 months, with potential opportunities for progression.
*Enjoy hybrid working* Once fully trained, you'll work 2 days from the office and 3 days from home.
- Work from home 3 days per week
- Close to public transport links
- First class support and training for all colleagues
- Weekly Pay
- Online payslips
- Dedicated After Care Team
- Annual leave allowance of 31 days per year
- Employee Assistance Programme
- Access to Able Futures
- Eyecare vouchers
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
- Smart Spending App
- Workplace Pension scheme
How to apply
If you're fluent in German and English, enjoy helping people and want the opportunity to develop your IT career, we'd love to hear from you.
Other
Working Pattern: Hybrid - 2 days office / 3 days home-based
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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