auto body estimator
Are you an experienced Collision estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Auto body estimator role in Ottawa, Ontario. This is an exciting opportunity to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.
If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!
- Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus
- Location: Ottawa, ON
- Shift: Monday to Friday, 8:00 AM - 5:00 PM
- Job type: Permanent | Full-time
- Vacancy Status: This posting is for an existing vacancy.
Responsibilities:
As a Auto Body Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.
Customer Service & Vehicle Appraisals
- Welcome customers in a professional, friendly, and positive manner
- Perform detailed vehicle damage inspections and appraisals
- Prepare accurate and comprehensive collision repair estimates
- Clearly explain repair procedures, timelines, and available options to customers
- Deliver exceptional customer service throughout all stages of the repair process
Estimating & Repair Coordination
- Create repair estimates for customers, insurance providers, and internal departments
- Ensure all repair operations, touch-ups, refinishing, polishing, and customer requests are included in estimates
- Accurately document repair details, conversations, and customer instructions within estimating systems
- Process supplemental estimates ("additionals") promptly to prevent delays
- Coordinate repair workflows with technicians and internal departments
Parts & Scheduling Management
- Order required parts and maintain accurate ordering documentation
- Schedule repairs once all necessary parts have arrived
- Monitor repair progress and proactively communicate updates or delays
- Coordinate vehicle delivery timelines with internal teams
Insurance & Relationship Management
-