SALES ADMINISTRATION MANAGER (M/F)

Adecco Le Havre tertiaire is recruiting a Sales Administration Manager (M/F).

The Customer Account Manager (CAM) will have the following main missions:

• Monitor and secure our customers' orders in order to guarantee a service level (On Time Delivery) in line with objectives.
• Manage emergencies while respecting the established process.
• Ensure the achievement of turnover by invoicing our customers on time.
• Contribute to customer satisfaction by developing communication and a relationship adapted to each customer. Detailed information:
• Processes and responds to various customer requests (via email, CRM and use of specific customer portals)
• Receives and records customer orders in accordance with the agreed commercial conditions via various IT tools (ERP/EDI, customer portals).
• Ensures compliance with delivery deadlines and provides appropriate reporting to the customer through order book management or other collaborative tools (delivery status, triggering deliveries, shipment details... )
• Consults the supply chain in case of stockouts to obtain the best delivery time and/or a possible alternative solution to satisfy the customer.
• Analyzes and disseminates delivery performance to customers. Identify and inform about the root causes associated with delays
• Ensures the follow-up of invoicing
• Coordinates and participates in the resolution of billing, commercial, logistical and/or quality disputes
• Ensures the smooth running of payments in coordination with the Credit Manager and participates in debt recovery (unpaid invoices, deposits)
• Leads multi-functional order reviews if necessary (specific business) - Ensures compliance with the commercial conditions defined in the catalog and in the contracts
• Implements collaborative action plans with internal and external customers on recurring operational requests and/or problems in order to provide the best SNA experience to the customer.

Holding a Master's degree (Bac + 5) in supply chain / international trade, you have significant experience in Sales Administration and particularly in team management. You are comfortable in English, both spoken and written. Experience in the industrial sector is indispensable.