IT Operations Specialist (สื่อสารภาษาอังกฤษได้ดี)

-Provide IT setup and support for sales events, stores, and regional business operations, including networks, POS systems, devices, user access, and system readiness. -Deliver L1/L2 IT support, manage and prioritize support tickets, and ensure resolution within agreed service levels (SLA). -Support and maintain IT infrastructure, including Wi-Fi, firewalls, VPNs, internet connectivity, and network devices. -Set up devices, accounts, and system access for new employees while ensuring compliance with IT security policies. -Administer Mobile Device Management (MDM) solutions such as Microsoft Intune. -Maintain accurate IT asset inventories, including laptops, mobile devices, POS terminals, and other IT equipment. -Coordinate with regional IT teams, vendors, and service providers to resolve technical issues and maintain service quality. -Maintain IT documentation and recommend improvements to enhance operational efficiency and user experience.

Qualifications: not over 35 years old ฺBachelor's degree in related filed Minimum 1-3 years of experience in IT Support, IT Operations, or Infrastructure Support. Strong knowledge of networking, Wi-Fi, VPN, firewalls, and IT infrastructure troubleshooting. Strong communication and coordination skills with the ability to work effectively under pressure. Experience supporting retail, POS, Shopify, CMS, or e-commerce environments is an advantage. Good communicate in Thai & English