Customer Service Officer (Call Centre I Bank)

The Opportunity

This is an exciting opportunity to work for one of the leading banks. It is an opportunity for an experienced Customer Service Officer to join their team

The Job

Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. Ability to understand customers’ needs and provide appropriate solutions and attention Identify cross-sell opportunities during customer interaction Consistently deliver excellent quality service to our customers to achieve total customer satisfaction Solicit customers’ feedback and identify problem trends for improvement actions

The Talent

• No experience required
• Prior experience in call centres or customer service is highly preferred
• Comfortable to be in a call centre role
• Committed and focused
• Strong communication skills
• Adaptable and a fast learner
• Strong customer centricity
• Must be comfortable with afternoon shift work and weekends

Next Steps

Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com Email Topic: Customer Service Officer Only shortlisted candidates will be contacted Wu Yue Shan EA License No: 91C2918 Personnel Registration Number: R25138923