Customer Service Officer Polish-German-English

About the function Are you strong in communication and do you enjoy helping people in challenging situations? For an international and multilingual organization, we are looking for a customer-oriented employee to provide support to drivers of cars and trucks in breakdown situations. You will join a dynamic working environment where teamwork is central. Together with your colleagues, you will ensure that customers are helped quickly and professionally. No two days are the same, and you will get plenty of opportunities to learn and further develop yourself.

Your tasks

Answering incoming calls and emails from customers and involved partners. Collecting, processing, and checking information for correctness and completeness. Maintaining contact with garages and workshops and providing technical support where necessary. Keeping customers and other involved parties informed of the progress. Following up and monitoring agreements with all involved parties. Administrative follow-up of contract-related files within the agreed timeframes.

Working from Monday to Friday, with a willingness to also work on Saturdays during busy periods. Working in a rotating schedule between 07:00 and 22:00.

Your profile

Knowledge & experience

You speak and write fluent Polish, German, and English. Extra language knowledge is a significant asset. You can work fluently with Microsoft Office (Word, Excel, Outlook, ...). Technical knowledge of vehicles, tires, or the automotive sector is a plus. Experience is a bonus, but not a requirement.

Skills

You communicate professionally and customer-oriented via telephone and email. You are strong in analyzing and solving problems. You work accurately and have an eye for detail. You are customer- and result-oriented. You can manage multiple tasks simultaneously and remain calm under pressure.