Technical Support Manager (M/F)

Job Description:

Adecco is recruiting in Évry a Customer Support & Technical Assistance Manager (M/F).

Within an international company, you will be responsible for the smooth running of the telephone and digital assistance service, with the objective of ensuring optimal service quality and customer satisfaction.

Your missions: Steering activity and continuous improvement

• Organize activity to ensure rapid and efficient handling of customer requests Supervise the monitoring and resolution of intervention tickets Guarantee customer satisfaction by ensuring compliance with quality and deadline commitments Manage complaints and dissatisfaction situations Produce and analyze service performance indicators Implement continuous improvement actions Optimize internal and external communication flows Participate in cross-functional projects in collaboration with different departments.

Team Management

• Supervise, lead, and support a team of telephone advisors Organize schedules to ensure service continuity Manage external service providers and monitor their performance Develop team skills through regular support Manage complex situations and provide operational support to employees.

Profile Description:

Profile sought

• Successful experience in a similar role Minimum 3 years of experience in team management Excellent interpersonal skills and customer service orientation Ability to organize, coordinate, and structure an activity Analytical mindset, proactivity, and autonomy Comfortable in an international environment Imperative professional English Good mastery of office tools, notably Microsoft Office.

What we offer

CDI to be filled as soon as possible

Salary starting from €2,800 gross monthly depending on profile

Meal vouchers

Mutual insurance and provident scheme

50% coverage of transport costs

Dynamic and international environment

Professional development opportunities

Do you want to take on a new managerial challenge within an environment oriented towards service quality and customer satisfaction? Apply now!