Night Auditor (M/F)

Company Description

Adagio offers an alternative accommodation solution to welcome business travelers and families in the heart of cities for stays ranging from a few nights to several weeks. Today, nearly 1,000 employees in more than 110 aparthotels worldwide share this same culture with the idea that together we offer a unique customer experience: Stay, Live, Enjoy. Our ambition is to double the number of our aparthotels in the world by 2023. Joining us means deciding to be part of a company in full transformation, growing, in which employees are committed to improving our customers' satisfaction. Adagio is a Joint-Venture of the AccorHotels and Pierre & Vacances Center Parcs groups. The Aparthotel Adagio Paris Haussmann Champs-Élysées, located in the prestigious 8th arrondissement, welcomes you to a luxurious setting in the center of Paris, just a 10-minute walk from the Champs-Élysées and department stores. Classified as a 4-star tourist residence, our establishment offers 53 modernly decorated apartments, all equipped with a well-stocked kitchen including a microwave and dishwasher. Enjoy the free Wi-Fi connection available throughout the establishment and start your days with a varied buffet breakfast. A few steps from the beautiful Parc Monceau and the Arc de Triomphe, and only 2 minutes from the Miromesnil metro station, our location is ideal for exploring the wonders of Paris. Our friendly staff, available 24/7, is at your service to ensure an unforgettable stay in the French capital.

Job Description

What if you transferred your baggage? You have a sense of service and customer satisfaction. Are you curious, dynamic, positive, organized, and rigorous? All while possessing excellent communication skills within your team and with other departments? Welcome on board! You will work in a team with the receptionists in close contact with management to achieve our common qualitative and quantitative, commercial, and economic objectives. Cruising speed at Adagio Paris Haussmann Champs-Elysées.

Customer Relations and Satisfaction

1. You handle guest check-in and check-out, with thoughtfulness and attention, in compliance with internal procedures.
2. You anticipate and manage any situation in order to guarantee the satisfaction and loyalty of our customers.

Administrative and Financial Management

1. You ensure the proper management of individual reservations and group files, and you ensure the proper maintenance of reception standards.
2. You daily control outstanding balances, you follow the proper management and billing from the guest's arrival to departure, as well as the management and closing of guest accounts.

Economic Results and Business Development

1. You take part, with your manager, in the commercial actions implemented aimed at developing and retaining the clientele.
2. You are the ambassador of our brand to customers and participate proactively in the development of its reputation.

Qualifications

Knowledge and daily use of the OPERA CLOUD software are indispensable for taking the position. Your interpersonal skills and sense of hospitality are your assets. You have a service spirit and are driven by customer satisfaction. You enjoy working in a team. You are proficient in English, both spoken and written. Proficiency in one or two other languages would be a plus. Adagio is committed to promoting diversity, notably by favoring the welcome of people experiencing integration difficulties.

Additional Information

This position is open to everyone.