PQRS and Zendesk Customer Service Coordinator
About the company
Be part of a great company in the Entertainment sector!
Your tasks
Your challenge in the role Manage and optimize the management of PQRS received through Zendesk and specialized operational platforms, leading the team of analysts and providing continuous support to the branches to ensure the satisfaction of our customers.
Your main responsibilities PQRS and quality management: Manage Zendesk, audit analyst responses, handle delicate cases, and escalate sensitive situations to Management.
Technological and operational support: Management and monitoring of tools for online purchases, payment platforms, and loyalty programs (Zendesk, PayU, Aplicación Core, VISTA, Macro Loyalty, Next Solutions, and SendGrid).
Branch accompaniment: Follow up and control requests received from theaters and provide continuous customer service support.
Personnel leadership: Coordinate the team in charge (support in selection, induction, training, scheduling time off, and reporting payroll updates).
Requirements
Do you have experience leading PQR management, are you passionate about excellence in customer service, and do you master the Zendesk tool? An important company in the entertainment sector is looking for a PQRS Coordinator to lead the service experience of our users and loyalty programs.
Profile requirements Education: Professional in Industrial Engineering, Business Administration, or related areas.
Experience: Minimum 3 years in related or coordination roles in customer service / PQRS.
Key platform: Indispensable management of Zendesk for customer service and PQR.
Languages and tools: Intermediate English level and intermediate/advanced Office management (Excel and PowerPoint).
What we offer
What we offer Salary: $4.003.276 COP
How to apply
Submit your resume and be part of this great challenge in the entertainment industry!
Other
Schedule: Monday to Friday (Administrative schedule 42 Hours Weekly)