- Manage and oversee the daily operations of the store, including sales, customer service, and staff coordination
- Set sales targets and implement strategies to meet these goals
- Recruit, train, supervise, and appraise staff to ensure the store is adequately staffed at all times
- Develop and manage store budgets and maintain financial records
- Ensure high levels of customer satisfaction through excellent service
- Deal with customer queries, complaints and feedback
- Maintain outstanding store condition and visual merchandising standards
- Manage inventory, plan promotional events or sales, and order stock
- Analyze sales figures, customer behavior and market trends to anticipate product needs
- Ensure that health and safety regulations are adhered to and any accidents are reported correctly
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Be a shining example of well behavior and high performance
