Assistant Centre Manager
Must-have:HealthTech
Report directly to the Centre Manager.
- Direct responsibility for the daycare centre as a business unit with an understanding of P&L.
- Actively drive sales volume through quick follow-ups with potential clients.
- Provide accurate information to clients on policies, procedures and service.
- Strong case resolution skills to resolve client feedback and complaints on promised action sand that client needs are addressed in a timely and appropriate manner.
- At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.
- Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
- Ensuring that the logistics and operational capability of the centre runs smoothly.
- Responsible for staff rostering and management.
- Participate& represent on behalf of the company’s services with confidence.
- Respond to emergencies, conduct investigations on incidents and preventive actions.
- Represent the Centre Manager in his/her absence.
- Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
Requirements:
- Diploma or Degree in Business Management or any other fields are welcome to apply.
- Applicants with operational backgrounds in other industries such as hospitality arewelcome to apply.
- 5-days workweek. Rotational weekends (Sat & Sun) required.
- Preferably minimum 3 years in operational management role.
- Experience working with MOH or other relevant stakeholders in the healthcare industry would be good to have.
- Experience working with elderly in the community would be good to have.
- Hands-on and enjoys community setting.
- Able to work independently with little supervision.
- Highly proficient in Microsoft Office and comfortable with IT.
- Able to communicate effectively with the elderly.
Benefits:
- Attractive base salary and incentives for driving results.
- Great opportunity for career development in a growing market and organization.
- Industry-specific training and coaching by a highly experienced team.
- Highly flexible environment to brainstorm and implement ideas.
- 15 days annual leave.