Customer Service Employee with permanent contract

A gross monthly wage of €3,000 to €3,300, 32 freely choosable vacation days, flexible working hours, and the option for a permanent contract. As a Customer Service Coordinator, you will receive a broad role on top of that, in which you follow up on your customers and orders from order to delivery.

You will join a close-knit Customer Service team of approximately 6 colleagues, several of whom have been working with us for many years. One of them is retiring at the end of this year. As a result, you will have the opportunity to learn directly from an experienced colleague and take over the position step by step.

You start your day by looking at the incoming orders. You create a new order in the ERP system, check the data, and confirm to your customer when the delivery is expected. Shortly after, you coordinate with a carrier to ensure an order reaches its destination on time. In between, Sales asks you about the availability of a product. You maintain the overview and ensure that customers and colleagues can move forward.

Specifically, you will:

• create, follow up on, and confirm orders to customers;
• organize transports and check transport invoices;
• process sales invoices and follow up on Peppol;
• provide support with credit control;
• manage customer and article data in the ERP system;
• administratively process debit notes and complaints;
• manage orders, shipping documents, and invoices;
• follow up on pallet movements from carriers and CHEP pallets;
• answer questions from Sales regarding the availability of finished products;
• process new customers and changes within the EDI system.

So, you will not have a repetitive administrative job where you perform the same actions all day. You switch between customers, Sales, transport, and administration, and follow your files from A to Z.

You do not need to know everything from day one. We provide internal coaching to master our operations, systems, and processes. However, we are looking for someone who works accurately, enjoys taking responsibility, and communicates smoothly with customers and colleagues.

• You have a bachelor's degree or equivalent experience in administration, customer service, or logistics.
• You speak and write fluent English and can express yourself well in French.
• You work accurately, maintain an overview when multiple orders are running simultaneously, and communicate smoothly with customers and colleagues.

Do you have knowledge of export documents or customs formalities? Then that is a great asset. Knowledge of German and/or Spanish is also a plus.