Helpdesk Engineer
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Rushden | £35,000–£45,000 | Permanent | Full-Time
Engineering knowledge + problem solving + customer support = your next move! A growing technical services team is looking for an experienced Helpdesk Engineer to join their Rushden head office. This is a key technical role supporting customers and field engineers , diagnosing faults and finding solutions across mechanical, electrical and controls systems.
What you'll be doing
- Provide technical advice to customers and engineers over the phone.
- Diagnose faults and troubleshoot technical issues.
- Process technical jobs and identify the parts and tooling required .
- Support field engineers with technical advice and guidance.
- Work closely with the Customer Service and Engineering teams .
- Use internal systems to manage and progress technical jobs.
- Help improve processes, reduce downtime and get issues resolved quickly.
What they're looking for
- Strong, varied engineering knowledge – mechanical, electrical & controls
- Excellent fault-finding and problem-solving ability
- Confident and professional with customers
- IT confident and comfortable using systems daily
- A team player who enjoys working collaboratively
- Based within a commutable distance of Rushden
Why apply?
This is a great opportunity for an experienced engineer who enjoys solving problems, helping people and being the technical go-to person - without being permanently out on the road. Apply today to discuss further with Gabriella Saunders at ACS Staffing Solutions!