Customer Services Administrator
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Logistics Customer Services Administrator Kettering Monday to Friday 8am-4:30pm £13.37 per hour Temporary - Permananet
Do you thrive on delivering exceptional service and ensuring operations run like clockwork? Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.
What You’ll Be Doing ...
- Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
- Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
- Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
- Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
About you ...
- Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
- Proactive Thinking: You anticipate needs and take initiative to meet them.
- Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
- Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
- High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
- Resilience: You stay cool under pressure and bounce back stronger from setbacks.
Your Experience & Skills ...
- Solid experience in a fast-paced, high-demand customer service environment
- Interest in B2B relationships and logistics
- Proficiency in Microsoft Office (especially Word and Excel)
What's on offer ...
- A competitive salary
- Regular performance reviews to support your growth
- Opportunities to keep up with the latest technologies and industry trends
- Access to industry literature, internal training, and expert knowledge
- A dynamic team culture where your voice matters and your contributions count
If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you!