Field Service Engineer - Midlands

About the company

Acorn by Synergie is recruiting a Field Service Engineer to join a growing field-based team within a recognised and established manufacturer.

This is an excellent opportunity to join a respected manufacturer in a varied field-based role where technical expertise, customer service and problem-solving skills are highly valued.

Your tasks

This is an excellent opportunity for an experienced engineer with a background in heating appliances, gas systems or comparable equipment. The role involves providing technical support, servicing, maintenance and warranty repairs across the Midlands and throughout the UK.

• Carry out service, maintenance and warranty work on a range of heating and domestic heating products.
• Diagnose faults and complete repairs efficiently while maintaining high standards of customer service.
• Complete annual servicing and preventative maintenance activities.
• Identify chargeable work opportunities and discuss service requirements with customers.
• Produce accurate service reports and maintain technical records using company systems.
• Ensure all work is completed safely and in accordance with relevant industry regulations and standards.
• Support product training activities and assist with technical feedback where required.
• Maintain company vehicles, tools and equipment in good working condition.

Requirements

The successful candidate will be a customer-focused engineer who enjoys fault-finding, problem-solving and working independently in the field while developing specialist product knowledge within a supportive and well-established organisation.

Essential

• Previous experience servicing heating appliances, gas equipment or comparable field-based equipment.
• Full UK driving licence.
• Current domestic gas qualifications including CCN1, CONGLP1, CPA1 and GAS SAFE accreditation.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage workloads effectively.
• Comfortable using laptops, tablets and digital reporting systems.
• Ability to travel extensively throughout the UK and stay away from home for up to four nights per week.
• Proactive and organised approach to record keeping and reporting.
• Must live within the Midlands/Coventry area.

Desirable

• LPG qualifications.
• OFTEC accreditation.
• Part P Electrical qualification.
• Electrical Safe Isolation training.
• HETAS H002, H003, H004 and H006 qualifications.
• Experience working within the heating, fireplace, stove or domestic appliance sectors.

What we offer

• Salary up to £37,850 per annum.
• Equipped company van.
• Company laptop or tablet.
• Mobile phone.
• Generous holiday allowance.
• Various health and retail discounts and perks.
• Ongoing product and technical training.
• Structured support from an experienced service team.
• Long-term career development opportunities.
• Supportive and collaborative working environment.

How to apply

If you're looking for your next opportunity as a Field Service Engineer, Service Engineer or Heating Service Engineer in the Midlands/Coventry area, apply today.

Other

Field Service Engineer | Service Engineer | Heating Service Engineer

Midlands / Coventry | Up to £37,850 per annum | UK Field-Based | Company Van, Laptop & Mobile Phone | Extensive UK Travel Required